Privacy Policy

Privacy Policy of The British Vein Institute

1. Introduction
At The British Vein Institute, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect
We may collect and process the following types of personal data:

  • Personal Identification Data: Name, date of birth, contact details (address, phone number, email).
  • Medical Information: Medical history, treatment records, prescriptions, allergies, and relevant health details.
  • Payment Information: Billing details, transaction history, and payment methods (we do not store full card details).
  • Website Data: IP address, cookies, and browsing activity on our website (if applicable).

3. How We Use Your Data
We use your data for the following purposes:

  • To provide and manage your medical treatment.
  • To book, confirm, and manage your appointments.
  • To comply with legal and regulatory requirements.
  • To improve our services and patient experience.
  • To communicate with you regarding treatments, follow-ups, and special offers (only with your consent).

4. Data Protection and Security

  • We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure.
  • Access to your data is restricted to authorized personnel only.
  • We do not sell, rent, or share your personal data with third parties except when required by law or with your explicit consent.

5. Data Retention

  • We retain medical records in accordance with UK healthcare regulations (usually a minimum of 8 years).
  • Non-medical personal data will be retained only for as long as necessary to fulfill the purposes outlined in this policy.

6. Your Rights
Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your data where applicable.
  • Objection: Object to the processing of your data for marketing purposes.
  • Data Portability: Request to transfer your data to another provider.
  • Withdraw Consent: Withdraw consent for processing at any time.

7. Sharing Your Data
We only share your data with:

  • Healthcare professionals involved in your treatment.
  • Regulatory bodies if required by law.
  • Third-party service providers (e.g., payment processors) strictly for operational purposes.

8. Cookies and Website Tracking (if applicable)

  • Our website may use cookies to enhance user experience and track website performance.
  • You can manage cookie preferences through your browser settings.

9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and where necessary, we will notify you directly.

10. Contact Information
If you have any questions or concerns about how we handle your data, please contact:

The British Vein Institute
24-28 The Broadway, Amersham
01494257494
secretary-pcs@adsum-healthcare.co.uk